Shipping policy
SHIPPING POLICY
At Luxe Bouquet, we are committed to complete transparency regarding our shipping costs and delivery timelines. Please review the details below to understand your shipping options before completing your purchase.
Shipping Costs & Tiers
Your final shipping rate is automatically calculated at checkout based on your delivery destination, order total, and package weight. The system will always apply the most favorable rate for your order.
| Destination | Order Total / Weight | Shipping Fee |
|---|---|---|
| United States | Orders under $100.00 | $10.99 |
| Orders $100.00 and up | FREE | |
| Heavy Orders (Over 10 lbs) | $23.99 | |
| Canada | Orders under $150.00 | $19.99 |
| Orders $150.00 and up | FREE | |
| Heavy Orders (Over 10 lbs) | $30.00 | |
| International | Orders under $350.00 | $23.99 |
| Orders $350.00 and up | FREE | |
| Packages weighing 1–10 lbs | $30.00 | |
| Heavy Packages (Over 10 lbs) | $45.00 |
International Customs & Duties: International orders may be subject to customs duties, taxes, and import fees determined by your country's local customs authority. These charges are the strict responsibility of the recipient and are not included in our shipping costs or checkout total.
Processing & Delivery Timelines
- Processing Time: Orders are typically processed and prepared for shipment within 1–3 business days. During peak holiday seasons or major promotional periods, processing may take up to 5 business days. Processing time is in addition to transit time.
-
Estimated Delivery Windows: Once your package leaves our facility, typical transit times are:
- United States: 3–7 business days
- Canada: 5–10 business days
- International: 10–21 business days (varying heavily by destination and customs clearance)
Multi-Supplier Fulfillment
To bring you an elite curated selection of premium fragrances, Luxe Bouquet partners with carefully selected global suppliers. Because of this, some orders may ship from multiple distribution centers to ensure the fastest delivery.
- You may receive multiple packages with separate tracking numbers.
- Shipping costs are calculated based on your total checkout order, not per shipment—you will never be charged extra for split shipments.
Order Tracking
Once your order has been handed over to the courier, you will receive a shipping confirmation email containing your tracking number(s). You can also track your shipment status at any time through your customer account dashboard.
Shipping Addresses & Delivery Issues
- Address Accuracy: Please carefully verify your shipping address at checkout. Luxe Bouquet is not responsible for packages delivered to incorrect or incomplete addresses provided by the customer.
- Delivery Issues: If your fragrance order is delayed, lost, or arrives damaged, please contact us at help@luxebouquest.store within 30 days of the estimated delivery date so we can open a claim with the carrier and resolve the issue for you.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a fulfillment error (e.g., wrong perfume sent, defective atomizer, or item broken in transit). Because we utilize multi-supplier fulfillment, return shipping addresses vary; you must contact us to receive the correct return address before sending any items back.
For full terms and step-by-step instructions, please review our Refund Policy.
Questions?
If you have any questions about shipping regulations, rates, or delivery times for a specific fragrance, please contact us at help@luxebouquest.store before placing your order.
Last updated: September 30, 2026